ManageExpress
iManage
®
Centralized provisioning, monitoring, and management for Unified Communications.
ManageExpress iManage securely manages networked IP communication devices – Cisco Unified Communications Manager Express, Cisco Unified Communications Manager, Cisco Unity Express, and Unity Connection. ManageExpress iManage enforces consistency and simplifies adds, moves, and changes, reducing operational costs in a distributed environment.
ManageExpress iManage offers a reliable and responsive solution for device deployment, administration, and regular maintenance. The centralized provisioning, monitoring, and management capabilities of ManageExpress iManage work directly with Cisco Integrated Service Routers and Integrated Access Devices.
ManageExpress iManage supports features tailored for the retail industry to manage routine voice operations with minimal effort, allowing organizations to stay focused on business needs.
Key Features and Benefits
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Streamline Provisioning
Enables bulk device provisioning as well as adds, moves, or changes from anywhere, anytime.
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Easily Manage Multiple Sites
Utilizes a single sign-on to span across multiple domains and configurations using disparate protocols.
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Lower Operational Costs
Automates time-consuming centralized network management processes, reducing their operational cost.
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Custom Views
Presents customized views of data and configurations for distributors, partners, and resellers from the same platform.
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Flexible Architecture
Enables service providers to provide unique solutions and feature integrations using Cisco hardware.
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Real-Time Performance Reporting
Generates useful reports so owners and managers can make informed decisions that impact business performance.
Product Support
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• Product Management allows the user to add phones, change button configurations, and troubleshoot business phones.
• Charts and graphs show the call volume by hour or week and identify answered and abandoned calls. Queue reports also show the volume of abandoned calls in comparison to the total number of calls.
• Manage call routing with a visual Dial Peer configuration manager
• Audit device configurations with the Search Configuration tool. Provides audit trails which give insight into the who, what, where, and when.
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• Cisco ISR 1900, 2800, 3800, and 3900 series
• Cisco ISR 4000 series with CUE
• Cisco Business Edition 4000 Series with CUE
• Cisco Unified Communications Manager through version 11 (UC module)
• Cisco Unified Communications Manager Express through version 10
• Cisco Unity Connection version 11 (UC module)
• Cisco Unity Express through version 10
• Cisco Analog Voice Gateways
